Use this information to forward your phone to either another library extension or to an external number. 

To do this, first make sure you have the Shoretel 480 phone. It looks like this:

shoretel-480.jpg


Forwarding your phone is done with the "Availability" setting. By default, this is set to "Available" on all desk phones. By changing that from "Available" to "Custom", you can indicate the phone number to forward to.


Go into the following settings on the phone (you may be prompted for your voicemail password, which should be the extension number):


Options ► Availability ► Custom

20200312_172916.jpg


When you get to the "Custom" setting, you'll see three options:

  • Forward calls — set this to "Always"
  • Always dest. — set this to the extension or phone number to forward to; use the "Clear" button to clear the entry; if you're forwarding to an external number use this format: 19205551212
  • Simulring — off

When done, click "Back" then "OK" then "Exit"