Opening and Closing Procedures 11-24-20
Service Desk staff scheduled to be on the Desk at opening are responsible for:
- Turning on the Service Desk computers and other equipment
- Checking for voicemails and emails
- Switching the phone to open-hours status
- Unlocking the doors for patrons or Curbside Service
Service Desk staff who are working at the Service Desk at closing are responsible for:
- Switching the phone to off-hours status
- Turning off the Service Desk computers
- Printing Till Summary
Opening Procedures
- Turn on the Service Desk computers
- Press the on/off buttons. The on/off buttons are all in different locations but are near each computer. Turn on the monitors.
- Press the Ctrl + Alt + Delete buttons and enter the password: (common password)
- Log into the Workflows catalog. The username is mplref and the password is sunrise
- The computer which has the security program is located at the Main Desk closest to the entry door. On the security computer, the Smart Gate Manager icon should open automatically when the computer is turned on. When it opens, drag Smart Gate Manager to the monitor on the right. Make sure that the upper right and lower left boxes displayed on the monitor in the upper left hand corner have green dots showing. If they do not, close the program and open it again.
- Check for voicemails
- Using a Service Desk phone, press the Voicemail button
- Enter the numbers 3010
- Enter the password 3010#
- Press 1 to listen to the messages
- Reply to each message as appropriate
- Delete each completed message by pressing 3 on the phone
- Forward messages as appropriate to another staff member
- Check for emails
- Click on the email icon Outlook
- The username is mplservice
- Reply to each email as appropriate
- Forward emails to another staff member as appropriate
- Delete emails after replying or forwarding
- Turn on Public Use equipment
- Photocopier
- Public Use Printer
- Username: Print Release
- Password: MPL
- Switch the phones to open-hours status just before we open
- Using a phone at the Service Desk, press voicemail
- Press 3010
- Press 3010 + # + 721 for open status
- Open the entrance doors when the Library is scheduled to open
- Locate the keys in the key box in the Materials Handling Workroom
- Press the push bar on each of the four doors closest to the sliding doors until they are fully depressed
- Insert the Allen wrench key (also known as an Allen key or hex key) and turn to the right as far as it will go and the push bar remains depressed when the key is withdrawn
- Turn the sliding door locks to the right to unlock the doors
- Insert the sliding door key into the key insert to the right of the sliding doors and turn to Automatic.
- If the weather is warm and sunny, the key can be turned to Open and the sliding doors will remain fully open.
- Return the keys to the key box in the Materials Handling Workroom.
During Curbside Service open only the sliding doors on the East side and only the designated push doors which are used by staff
Closing Procedures
At the time that the Library is closing:
- Switch the phone to off-hours status
- Using a phone at the Service Desk, press voicemail.
- Press 3010.
- Press 3010 + # + 722 for closing status.
- Print Till Summary at each of the computers
- Turn off the computers at the Service Desk
- Leave one computer on that can be used to check out materials and leave on the computer with the security program until closing
- Close the programs being used on the computer
- Click on the icon in the lower left hand corner of the monitor
- Click on Shut Down
- Turn off the monitors
- Exiting the building
- After turning off the last computer, stand near the Service Desk so that the Guards can see you
- When the All Clear announcement is given, exit through the Materials Handling Workroom doors. Exit the building through the staff entrance/exit doors